Trained incapacity is the inability of workers to respond to new and unusual circumstances, or to question official policies, because they have been trained to do their jobs in a rote manner. An example of an environment that promotes trained incapacity is one in which management chooses to use computers as automating tools. To automate means to use the computer to increase workers’ speed and consistency, as a source of surveillance and to maintain divisions of knowledge and thus a hierarchical arrangement between management and workers. A work environment that promotes empowering behavior is one in which management chooses to use computers as informating tools. To informate means to empower workers with the knowledge of the overall production process, with the expectation that they do make critical and collaborative judgments about production tasks.